Terms of Use

The Site provides a platform for adults to learn about mental health conditions, understand treatment options, and connect with a Healthcare Provider for treatment if desired (the “Services”). The Services may include such features as:

Completing self-administered electronic screening assessments for mental health-related symptoms. These assessments are based on medically validated studies, and while only a qualified Healthcare Provider can make a formal diagnosis, these assessments may help you determine whether BridgeStone’s Services could be of benefit to you.

• Reviewing information on the Site about mental health, treatments for these and other behavioral health conditions, and how to access these treatments
• Connecting with a licensed Healthcare Provider at BridgeStone (“Healthcare Provider(s)”) for treatment
• Receiving mental health services, including therapy and psychiatric care, on a recurring basis
• Monitoring your care and progress through other tools and resources

The specific features of the Services offered may change from time to time, and BridgeStone, at its sole discretion, may choose to discontinue some or all of the Services. If Service changes are made, BridgeStone will make all reasonable efforts to ensure you receive notice of these changes in a timely manner.

Services offered by Healthcare Providers, including mental health diagnoses, medical advice, and therapy and psychiatry (including the prescription of medication) for treating mental health conditions/ behavioral health issues are available in the Commonwealth of Virginia.

To receive such Services, you must agree to the Telehealth Consent policy, which shall consist of (1) your voluntary authorization to the rendering of treatment by Healthcare Providers as deemed necessary in their professional judgment; (2) your acknowledgment that no guarantees have been made as to the effect of such treatment; (3) your understanding that you have the right to refuse any treatment and discuss any treatments with healthcare providers; and (4) your understanding that you are responsible for the payment of the Services provided to you.

You understand that BridgeStone provides a platform and mechanism for you to connect with Healthcare Providers and that the Services you receive from your Healthcare Provider will ultimately be made at the professional discretion of the provider. If you believe that your Healthcare Provider in any way fails to meet professional standards, you may file a complaint against the Healthcare Provider to BridgeStone’s administrative staff. Details of your complaint should be communicated to us via the patient portal or emailed to the administration office at [email protected]. You cannot be discriminated against for submitting a complaint in good faith about the treatment you’ve been provided.

By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.

Please refer to our Privacy Policy, which details your consumer privacy rights, and our Notice of Privacy Practices, which details your healthcare privacy rights. These policies will provide information about how we may collect, use, and disclose your information. By using the Services, you acknowledge and consent that your personal information is subject to the terms of our Privacy Policy.

We may update the Terms at any time, at our sole discretion. If we do so, we’ll let you know either by posting the updated Terms on the Site, or by reaching out to you directly. It’s important that you review the Terms whenever you use the Services, and periodically thereafter to see if they have been updated. If you continue to use the Services after we have posted updated Terms, you’re agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time, we may change, add to, or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

If you want to use the Services offered by BridgeStone, you’ll have to create an account (“Account”) via the Site.

It’s important that you provide us with accurate, complete, and up-to-date information while creating your Account and that you agree to update such information to ensure it remains current. If you don’t, we might have to suspend or terminate your Account.

You agree that you won’t disclose your Account password to anyone and that you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you’re aware of these activities.

We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at [email protected]. In doing so, you grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, and/or create derivative works based upon and otherwise exploit the Feedback for any purpose.

BridgeStone requires payment of a fee for certain portions of the Services. If you do not have health insurance, we may offer you a reduced rate if you meet the income guidelines contained within the BridgeStone Sliding Fee Schedule (“SFS”). IF YOU DECIDE TO USE HEALTH INSURANCE TO PAY FOR YOUR SERVICES AND HAVE QUESTIONS ABOUT YOUR FINANCIAL OBLIGATIONS, YOU SHOULD CONTACT YOUR INSURANCE PROVIDER DIRECTLY.

If you are not a Medicare or Medicaid patient, we may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card, and your email and postal addresses for billing and notification (“Payment Information”). We may ask you to provide insurance information, including your insurer, ID number, RxBin number, and RxPCN number. By providing us with your Payment Information, you represent and warrant that you have the legal right to use all payment methods represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties with whom we partner so we can complete your Transaction and charge your Payment Information for the type of Transaction you have selected (plus any applicable taxes and other charges). You may be requested either by BridgeStone or your insurance carrier to provide additional information to verify your identity before completing your Transaction.

By enrolling as a BridgeStone member, you consent to BridgeStone’s Cancellation and No-Show terms. In accordance with these terms, we reserve the right to charge you a $125.00 “no-show” fee should you miss an appointment without providing proper notice of cancellation at least twenty-four (24) hours prior to the start time of your scheduled appointment. This fee is directly assessed to your payment information on file, it is not reimbursable by your insurance carrier.

You agree to pay all other fees and charges including, for example, appointment no-show fees or late rescheduling fees (“Other Fees”) associated with your Account on a timely basis and according to your Billing Cycle. By providing us with your Payment Information, you authorize us to bill and charge your fees using your Payment Information and agree to maintain valid Payment Information in your BridgeStone account.

In certain situations, your or a family member’s health plan may cover all or a portion of your use of Services. Subject to the terms of any written agreement between BridgeStone and the health plan, you authorize us to bill for Services rendered to you by sharing necessary information with the health plan to process payments. Additionally, you authorize BridgeStone to charge your Payment Information for any fees that your insurance company does not cover, such as copays, deductibles, and coinsurance costs.

We invite you to use the Services for personal and non-commercial purposes. When you accept these Terms, we grant you a limited, personal, non-exclusive, non-transferable, fully revocable license to access and use the Services as permitted under these Terms and any other agreements you may have entered into with us. You have no other rights in or to the Services or any materials or content available therein (the “Content”), and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit any of the Services or Content in any manner. If you breach any of these Terms, your Services may be terminated at our sole discretion.

You agree not to use the Services for commercial or public purposes or to:

1. violate any local, state, national, or international law;
2. stalk, harass, or harm another individual;
3. collect or store personal data about other users or persons;
4. impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
5. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
6. attempt to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services, whether through hacking, password mining, or any other means; and/or
7. impersonate any person or entity or otherwise misrepresent your affiliation with another person or entity.

You hereby expressly acknowledge that BridgeStone or its licensors own all legal rights, titles, and interests to the Site and Services. BridgeStone reserves all rights not expressly granted in and to the Service. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, publication, or other commercial use of any copyrighted material is strictly prohibited without our express written consent or the express written consent of the copyright owner or licensor.

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from those websites or resources, or links displayed on such websites. You acknowledge sole responsibility for and assume all risks arising from your use of any third-party websites or resources.

You may terminate your Subscription, for any or no reason, at any time, upon notice to BridgeStone, by following the cancellation steps set forth in BridgeStone’s Appointment Attendance and Cancellation Policy. BridgeStone may terminate, modify, restrict, or suspend your use of the Services, your Account, and/or your registration without notice for any reason at any time. You understand that termination of your Account and/or agreement with BridgeStone will not entitle you to any refund and may involve deletion of your information and any content you uploaded using such Account.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services provided will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Content.

BRIDGESTONE DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC DRUGS, TESTS, HEALTHCARE PROVIDERS, PRODUCTS, PROCEDURES, OPINIONS, “OFF-LABEL” DRUG USES, OR OTHER INFORMATION THAT MAY BE MENTIONED THROUGH SERVICES, and does not represent that Services provided on the Site are always an appropriate substitute for in-person medical services. Furthermore, Services are never appropriate for emergency situations.

You will indemnify and hold harmless BridgeStone and its officers, directors, employees, clinicians, and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, or (ii) your violation of these Terms.

BridgeStone and its officers, employees, directors, clinicians, subsidiaries, affiliates, agents, and licensors are neither responsible nor liable for any indirect, incidental, special, consequential, exemplary, punitive, or other damages whatsoever (including, but not limited to, damages for lost profits, goodwill, use, data, or other intangible losses) arising out of or related to your use of the Site, including any content or information contained therein, or Services related thereto, whether based on contract, tort, warranty, statute, or otherwise. Your sole remedy in the event of any problem with the Site is to stop using the Site and the Services.

To the maximum extent permitted by applicable law, the maximum liability of BridgeStone to you with respect to your use of the Services is the greater of $100 USD or the number of fees you have paid for access to and use of the Site or Services in the five-month period immediately preceding the event, or events, giving rise to your claim.

The validity, interpretation, construction, and performance of these Terms and any claim, cause of action, or dispute arising out of, or related to, these Terms, and dispute resolution, shall be governed by the laws of the State of Virginia without giving effect to the principles of conflict of laws. Except for disputes subject to arbitration as described below, any disputes relating to these Terms or the Services, regardless of jurisdiction, will be heard in the courts located in Virginia.

Dispute Resolution. YOU AND BRIDGESTONE AGREE THAT ALL CLAIMS ARISING OUT OF, OR RELATED TO, THIS AGREEMENT MUST BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION IN VIRGINIA, AS ADMINISTERED BY JUDICIAL ARBITRATION AND MEDIATION (JAMS) UNDER THE APPLICABLE RULES THEN IN EFFECT, EXCEPT AS OTHERWISE AGREED TO BY THE PARTIES OR AS DESCRIBED BELOW. THE PARTIES AGREE THAT THE FEDERAL ARBITRATION ACT WILL NOT APPLY TO DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT. YOU AND BRIDGESTONE AGREE TO SUBMIT TO THE PERSONAL JURISDICTION OF THE COURTS LOCATED WITHIN VIRGINIA, FOR THE PURPOSE OF LITIGATING ANY REFUSAL TO ARBITRATE. NOTWITHSTANDING THE ABOVE, YOU AGREE THAT BRIDGESTONE SHALL STILL BE ALLOWED TO APPLY FOR INJUNCTIVE REMEDIES (OR AN EQUIVALENT TYPE OF URGENT LEGAL RELIEF) IN ANY JURISDICTION. IN NO EVENT SHALL YOU SEEK OR BE ENTITLED TO RESCISSION, INJUNCTIVE OR OTHER EQUITABLE RELIEF, OR TO ENJOIN OR RESTRAIN THE OPERATION OF THE SERVICE, EXPLOITATION OF ANY ADVERTISING OR OTHER MATERIALS ISSUED IN CONNECTION THEREWITH, OR EXPLOITATION OF THE SERVICES OR ANY CONTENT OR OTHER MATERIAL USED OR DISPLAYED THROUGH THE SERVICES.

FOR ANY CLAIM (EXCLUDING CLAIMS FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF) WHERE THE TOTAL AMOUNT OF THE AWARD SOUGHT IS LESS THAN $10,000, THE PARTY REQUESTING RELIEF MAY ELECT TO RESOLVE THE DISPUTE IN A COST-EFFECTIVE MANNER THROUGH BINDING NON-APPEARANCE-BASED ARBITRATION, IN WHICH CASE BRIDGESTONE AND YOU MUST COMPLY WITH THE FOLLOWING RULES: YOU AGREE THAT YOU AND BRIDGESTONE ARE EACH WAIVING ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless otherwise agreed, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceeding.

Any notices or other communications provided by BridgeStone under these Terms, including those regarding modifications to these Terms, will be given via the Site or such other means as BridgeStone deems appropriate, such as by phone or via email.

By using the Services, you consent to receive electronic communications, including email, from BridgeStone. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Services. These electronic communications are part of your relationship with BridgeStone. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You will retain the option to discontinue receiving marketing communications from BridgeStone at any time. By using the Services, you also consent to receive traditional mail from BridgeStone. While the vast majority of your BridgeStone correspondence will occur electronically, BridgeStone may occasionally send you engagement materials such as welcome packets and other information intended to provide you with additional information about BridgeStone’s offerings to ensure you remain informed of all services provided to you through the BridgeStone platform.

If any provision of this Agreement is found by a court of competent jurisdiction or an arbitrator to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and that the other provisions of these Terms shall remain in full force and effect.

Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to that breach or other similar breaches.

You may contact us at [email protected] or by sending a message through your patient portal. Residents may find contact information for their state’s respective consumer protection office on this website.